Our customer service center

Welcome!

We are delighted to welcome you as a customer to our service page.

In order to respond to all your customer enquiries quickly and efficiently, we have set up a variety of communication channels for you.

You can contact us directly by telephone, email, text message or WhatsApp. Your direct contacts are available on weekdays from 8 a.m. to 6 p.m.

Our expert team looks forward to hearing from you!

Orders

Would you like to place your order and be informed about current offers ?

We look forward to receiving your order and will be happy to advise you individually.

Tel.: 0800 7240452 (toll-free)
Fax: 02371 937221
WhatsApp: 0171 5562910
SMS: 0176 88869341
Send mail

General customer concerns

Do you have questions about your customer concerns?

We are happy to help!

Tel.: 0800 7240452 (toll-free)
WhatsApp: 0171 5562910
SMS: 0176 88869341
Send mail

Return requests

Would you like to learn more about our returns policy?

We are happy to provide you with further information!

Tel.: 0800 7240452 (toll-free)
WhatsApp: 0171 5562910
SMS: 0176 88869341
Send mail

Customer data

Has your customer information changed?

Please let us know about any changes!

Tel.: 0800 7240452 (toll-free)
WhatsApp: 0171 5562910
SMS: 0176 88869341
Send mail

Medical requests

Do you have scientific questions about our products?

Our qualified pharmaceutical representatives will be happy to advise you!

Tel.: 0800 7240452 (toll-free)
WhatsApp: 0171 5562910
SMS: 0176 88869341
Send mail

Drug safety

If you have any questions regarding acute misuse, side effects, or adverse drug reactions (ADRs) of one of our medicines, please contact our medical department (7:30 a.m. to 5:30 p.m.):

Tel.: +49 2371 937-0
Send mail

Phone number outside office hours:
Tel.: +49 2371 5426653

Health Family platform

Do you have any questions about our Health Family platform?

We are happy to help and answer your questions!

Tel.: 0800 7240452 (toll-free)
WhatsApp: 0171 5562910
SMS: 0176 88869341
Send mail

Digital tools

Do you have questions about the digital applications of the MEDICE Health Family?

We are happy to help and answer your questions!

Tel.: 0800 7240452 (toll-free)
Send mail

Please send support requests regarding hiToco® to:
support@hitoco.de